Troubleshooting

What you will learn here

On this page, you will find instructions on troubleshooting and enabling logging.

If the cleaning process fails, you can utilize the audit log to identify errors and attempt anonymization again.

As an administrator, you can also review the log file for additional information

Enabling logging

Logging can be useful for the diagnosis of errors with unclear causes and helps us to solve problems faster. If an error occurs in our app, please send us your Jira log file. This How-To describes the steps to create the required log files.

For all the following procedures, you must be logged in as a user with the Jira Administrators global permission.

1. Choose > System. 

2. Select System Support > Logging & Profiling to open the Logging page, which lists all defined log4j categories (as package names) and their current logging levels.

3. To set the logging level for another package, choose the option to Configure logging level for another package.

4. Specify the package name: com.mgmtp.app.jira.cleanup

5. and the logging level: DEBUG

6. Click “Add” to save new log level.

7. Continue to use Jira to reproduce the error condition, so that the necessary log entries are created. This will help us understand what happened.

8. After sending the file, you should re-open the "Logging and Profiling" page and either turn logging off for com.mgmtp.app.jira.cleanup package or set it to "WARN" (recommended). Excessive logging may affect performance.