Sync Bridge for Jira Cloud

Can I sync with a Jira site I don't own, such as a customer's?

Yes, as long as the owner of that site gives you an account with access to the spaces you want to sync, and an API token for it. The account should be a Jira administrator on that site; otherwise loading spaces and workflows in the sync rule editor won't work.

See also: Sync With a Customer's Jira Site