Sync Bridge for Jira Cloud
Sync Bridge for Jira Cloud
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Overview

Sync Bridge for Jira Cloud
Keep work items in sync between Jira Cloud sites, so your teams, partners and customers all see the latest updates.

🧩 What does the app do?

Your teams, partners and customers each work in their own Jira. Sync Bridge keeps work items in sync between Jira Cloud sites, so everyone sees the latest updates without leaving the tool they know. It's built on Atlassian Forge.

You install Sync Bridge on your own Jira Cloud site, and that's it. The other site only needs a user account with an API token: no app to install and no admin approval to chase on their side. Sync Bridge sends your changes out as they happen, and checks the other site on a schedule you set to bring their changes back.

  • New here? Start with Getting Started to set up your first sync in a few steps.

✨ Key features

  • 🏠 Install on one site only
    The other site doesn't need Sync Bridge. A connector with a user account and API token is enough.

  • 🔄 Sync fields, status, comments and attachments
    Choose Push only, Pull only or Both directions for each sync rule.

  • ⚡ Real-time push, scheduled pull
    Changes on your site are pushed as they happen. Changes on the other site are pulled on your own schedule, every 5 minutes by default.

  • 🧭 Flexible mapping
    Map fields, statuses, spaces and work types, and transform values with smart values.

  • 🔒 Keep private content private
    Filters keep internal comments and attachments on your side.

  • 🧱 No-code sync rules
    Set up sync rules without code, and reuse one connector across many rules.

🔧 Control and monitoring

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🔌 Supported systems

  • Jira Cloud ↔ Jira Cloud

More systems are on the way. Need a specific one? Contact us and tell us what you use.

🚀 Quick links

🏷️ Current version: 1.0.0
Release Notes

Need help? Contact us

⚙️ How it works

  1. Install Sync Bridge on your Jira Cloud site, called This Jira site in the app.

  2. Connect the other Jira Cloud site with a connector: its address, a user account and an API token.

  3. Create a sync rule: which work items to sync, in which direction, and how fields and statuses map.

  4. Work as usual. Sync Bridge pushes your changes right away and pulls changes from the other site on schedule. Every sync is recorded in Sync history.

Push creates the linked work item on the other site. Pull updates work items that are already linked; it doesn't create new ones on This Jira site.

Key terms

Term

Meaning

This Jira site

The Jira Cloud site where Sync Bridge is installed.

Connector

A saved connection to the other Jira Cloud site: its address and the credentials Sync Bridge uses there.

Sync rule

Which work items sync (space, work type, JQL), when they sync, in which direction, and how fields, status, comments and attachments map.

Push / Pull

Push sends changes from This Jira site to the other site. Pull brings changes from the other site back.

Linked work item

The pair of work items, one on each site, that Sync Bridge keeps in sync.
Where to find Sync Bridge in Jira

Place

Who uses it

What it's for

Settings → Apps → Sync Bridge

Jira admins

Dashboard, connectors, sync rules and Sync history.

Sync Bridge panel on a work item

Everyone who can view the work item

Sync status and linked work items. Jira admins can push, pull, retry and unlink. Users the sync rule allows can turn sync on or off.

Sync history tab in a work item's Activity

Everyone who can view the work item

What was synced for this work item, and when.

🧭 Next steps

  1. Installation Guide: install Sync Bridge and check the required permissions.

  2. Getting Started: create a connector and a sync rule, and sync your first work item.

  3. Administrator Guide: all connector and sync rule settings in detail.


📚 Documentation

Installation Guide

Getting Started

Administrator Guide

User Guide

API Guide

Use Cases

Troubleshooting

Current Limitations

Release Notes

FAQ and Support