📘 What you will learn here
On this page you will learn the answers to common questions about Sync Bridge and what to include when you contact support.
This page is for Jira administrators and anyone who works with synced work items. If your question isn't answered here, see Troubleshooting or contact us.
Frequently asked questions
Select a question to see the answer.
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Do I need to install Sync Bridge on both Jira sites? -
Can I sync with a Jira site I don't own, such as a customer's? -
Where is my data stored? -
Does Sync Bridge sync my existing work items when I create a sync rule? -
How fast does a change sync? -
Do changes on the other site come back to This Jira site? -
Can syncing in both directions end up in a loop? -
What happens when I delete something? -
Who appears as the author of synced work items and comments? -
Who can configure Sync Bridge, and who can use it on work items? -
How do I find all work items with a failed sync? -
Why can't I change a sync rule's connectors or scope? -
What happens when my trial or license ends? -
How long is sync history kept?
Support
Need help, or want Sync Bridge to support another system? Contact us.
When you contact support, include:
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The key of an affected work item and the name of the sync rule.
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The error text from the panel or from Sync details in Sync history.
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The rule ID, shown in the tooltip of the info icon next to the rule name in the panel.
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What you expected to happen and what happened instead.